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Our customers really don't know much about XML. It is a
checkbox. Again, if they do that, say yes and take their
money. If they say "NENA spec'd ANI/ALI using the XML
format", it is money for value.
They learn that from reading the business magazines specific
to their business type, not the Wall Street Journal or USA Today.
From: Dan Mabbutt [mailto:Seigfried@msn.com]
Customers don't REALLY know everything about what's good
for them. (Hey! There is no kind way to say it!) That's why things have to
be hammered out in interminable meetings.