Re: [xml-dev] How to represent step-by-step procedures in XML?

[Dave Pawson <dave.pawson@gmail.com>]

On Sun, 21 Aug 2022 at 12:24, Michael Kay <mike@saxonica.com> wrote:

> I remember well a conversation with the marketing manager of a cable TV company, talking about the process for on-boarding new customers. We kept asking "what if" questions, and the manager got quite frustrated: he was only interested in the success case where everything went smoothly, and wanted someone else to worry about what to do when things went wrong. His staff in the call centre were also quite frustrated: 90% of the calls they took were dealing with things that went wrong, and that weren't covered by the process manual.
>
> An executable process needs to deal not just with the things that often go wrong, it needs to deal with all the things that can ever go wrong, and that's a level of detail that most managers simply aren't interested in.


The programmer - manager interface, defined (lamented?) in a nutshell.

Well said Michael.

regards

-- 
Dave Pawson
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