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</head>

<body lang=3DEN-US link=3Dblue vlink=3Dpurple =
style=3D'tab-interval:.5in'>

<div class=3DSection1>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Hello =
Robin,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>I believe it is beneficial for a
line-of-sight exercise for the group. <span
style=3D'mso-spacerun:yes'>&nbsp;</span>If we can at the Member Section,
Adoption, and TC level understand where our strategy is moving (IT =
Services
Management alignment with ITIL as a process framework use case and =
implementation
base for DCML, <span class=3DSpellE>CfM</span>/CMDB/CI dynamics, process
intelligence exchange, etc.), then the clear understanding of the areas =
you have
a great deal of knowledge in is very important. <span
style=3D'mso-spacerun:yes'>&nbsp;</span>And the better information we =
have in
Adoption and the collateral that explains our strategies, the more =
successful
we will be in achieving the goals. <span =
style=3D'mso-spacerun:yes'>&nbsp;</span>If
we could commit to the specific information we believe is a good point =
to start
with at this level and build on top of to reach our goals, it would then =
lead
to more effective usage of your expertise in imparting it to the MS and =
<span
class=3DSpellE>TCs</span>&#8230;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Regards,<o:p></o:p></span></font></p=
>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>jDT<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<p class=3DMsoAutoSig><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy;mso-no-proof:yes'>J. Darrel =
Thomas<o:p></o:p></span></font></p>

<p class=3DMsoAutoSig><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy;mso-no-proof:yes'>Chief =
Technologist,
Hosting<o:p></o:p></span></font></p>

<p class=3DMsoAutoSig><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy;mso-no-proof:yes'>Electronic Data =
Systems
Corporation<o:p></o:p></span></font></p>

<p class=3DMsoAutoSig><st1:Street w:st=3D"on"><st1:address =
w:st=3D"on"><font size=3D3
  color=3Dnavy face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;color:navy;
  mso-no-proof:yes'>5400 Legacy =
Drive</span></font></st1:address></st1:Street><font
color=3Dnavy><span =
style=3D'color:navy;mso-no-proof:yes'><o:p></o:p></span></font></p>

<p class=3DMsoAutoSig><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy;mso-no-proof:yes'>Mail Stop =
H3-5A-34<o:p></o:p></span></font></p>

<p class=3DMsoAutoSig><st1:place w:st=3D"on"><st1:City w:st=3D"on"><font =
size=3D3
  color=3Dnavy face=3D"Times New Roman"><span =
style=3D'font-size:12.0pt;color:navy;
  mso-no-proof:yes'>Plano</span></font></st1:City><font =
color=3Dnavy><span
 style=3D'color:navy;mso-no-proof:yes'>, <st1:State =
w:st=3D"on">Texas</st1:State><span
 style=3D'mso-spacerun:yes'>&nbsp; </span><st1:PostalCode =
w:st=3D"on">75024</st1:PostalCode></span></font></st1:place><font
color=3Dnavy><span =
style=3D'color:navy;mso-no-proof:yes'><o:p></o:p></span></font></p>

<p class=3DMsoAutoSig><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy;mso-no-proof:yes'>972-797-9695 =
(Office)<o:p></o:p></span></font></p>

<p class=3DMsoAutoSig><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy;mso-no-proof:yes'>972-679-5943 =
(Cell)<o:p></o:p></span></font></p>

<p class=3DMsoAutoSig><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy;mso-no-proof:yes'>Darrel.Thomas@EDS.=
Com
(Email)<o:p></o:p></span></font></p>

<p class=3DMsoAutoSig><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy;mso-no-proof:yes'><o:p>&nbsp;</o:p><=
/span></font></p>

<p class=3DMsoAutoSig><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy;mso-no-proof:yes'>&quot;Of all the =
things I<st1:PersonName
w:st=3D"on">'</st1:PersonName>ve<span style=3D'mso-spacerun:yes'>&nbsp;
</span>lost, the one I miss the most is my =
mind...&quot;<o:p></o:p></span></font></p>

<p class=3DMsoAutoSig><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy;mso-no-proof:yes'><o:p>&nbsp;</o:p><=
/span></font></p>

<p class=3DMsoAutoSig><font size=3D3 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:12.0pt;color:navy;mso-no-proof:yes'>This message is =
for the
designated recipient only and may contain privileged, proprietary, or =
otherwise
private information.<span style=3D'mso-spacerun:yes'>&nbsp; </span>If =
you have
received it in error, please notify the sender immediately and delete =
the
original.<span style=3D'mso-spacerun:yes'>&nbsp; </span>Any other use of =
the
email by you is prohibited.<o:p></o:p></span></font></p>

</div>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabindex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> Robin =
Basham
[mailto:robinbasham@rcn.com] <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Monday, May 09, =
2005 3:21 PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b>
dcml-appserv@lists.oasis-open.org<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> RE: =
[dcml-appserv] FW:
Comments from the DCML List today - Notes from 4/27/05 =
meeting</span></font><o:p></o:p></p>

</div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Group,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>I&#8217;d prefer to have specific =
tasks at
this point.&nbsp; I made all the materials available on the OASIS board, =
so
people who have missed the RunBook sessions, ITIL training and OASIS
presentations are welcome to read the slides and send questions, but =
I&#8217;m
reluctant to do another presentation without assurance of the right =
audience.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>I hope you understand.&nbsp; I run =
my own
company, and am a key billable consultant, so I am already working very =
long
weeks.&nbsp; Seems like the people who routinely attend already know =
what I am
showing and we all have to guard our time. &nbsp;&nbsp;&nbsp;If the =
group that
missed information is really committed and accountable to attending, =
then I am
glad to do it.&nbsp; I would want to know who was wanting the training =
and the
conditions for allocating my time.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>King =
Regards,<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Robin<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<div>

<p><font size=3D1 color=3D"#333333" face=3D"Times New Roman"><span =
style=3D'font-size:
9.0pt'><br>
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>
Robin Basham, President<br>
Phoenix Business &amp; Systems Process, Inc.<br>
<st1:Street w:st=3D"on"><st1:address w:st=3D"on">120 Central =
Avenue</st1:address></st1:Street><br>
<st1:place w:st=3D"on"><st1:City w:st=3D"on">Needham</st1:City>, =
<st1:State w:st=3D"on">MA</st1:State>
 <st1:PostalCode w:st=3D"on">02494</st1:PostalCode></st1:place><br>
<a href=3D"http://www.pbandsp.com";
title=3D"http://www.phoenixprocessconsulting.com/";>http://www.pbandsp.com=
</a><br>
Office 781 400 1449 / <st1:City w:st=3D"on"><st1:place =
w:st=3D"on">Mobile</st1:place></st1:City>
617 947 3405&nbsp;/ Fax&nbsp; 781 400 1443<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy'>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~=
~~~~~~~~~~~~~~~~~~~~~~~~~~~</span></font><font
color=3Dnavy><span style=3D'color:navy'> <o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Courier =
New"><span
style=3D'font-size:10.0pt;font-family:"Courier New";color:navy'>NOTICE =
OF
CONFIDENTIALITY<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy'>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~=
~~~~~~~~~~~~~~~~~~~~~~~~~~~</span></font><font
size=3D2 color=3Dnavy face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:
"Courier New";color:navy'><o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
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style=3D'font-size:10.0pt;color:navy'>This e-mail and any attachments =
thereto is
intended only for use by the addressee(s) named herein and may be =
proprietary
and/or legally privileged.&nbsp; If you are not the intended recipient =
of this
e-mail, you are hereby notified that any dissemination, distribution or =
copying
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permission of the sender is strictly prohibited.&nbsp;&nbsp; If you =
receive this
e-mail in error, please immediately telephone or e-mail the sender and
permanently delete the original copy and any copy of this e-mail, and =
any
printout thereof.&nbsp; <o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy'><o:p>&nbsp;</o:p></span></font></p>=


<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy'>All documents, contracts or =
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Roman"><span
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sustain
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checks before opening any attachment.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy'><o:p>&nbsp;</o:p></span></font></p>=


<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy'>PB&amp;SP provide assurance that =
email
received will be held in confidence to exclude the following =
conditions;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy'>Email may be previewed by the =
corporate or
business administrator<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
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client
supervisor to any subordinate who would communicate on behalf of the =
client
interests.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Courier =
New"><span
style=3D'font-size:10.0pt;font-family:"Courier =
New";color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3D"Times New =
Roman"><span
style=3D'font-size:10.0pt;color:navy'>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~=
~~~~~~~~~~~~~~~~~~~~~~~~~~~</span></font><o:p></o:p></p>

</div>

<div>

<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D2
face=3DArial><span style=3D'font-size:10.0pt;font-family:Arial'>

<hr size=3D2 width=3D"100%" align=3Dcenter tabindex=3D-1>

</span></font></div>

<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> Sarah =
Barbuscia [mailto:SBarbuscia@inventures.com]
<br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Monday, May 09, =
2005 1:07 PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b>
dcml-appserv@lists.oasis-open.org<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> [dcml-appserv] =
FW:
Comments from the DCML List today - Notes from 4/27/05 =
meeting</span></font><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p=
>

</div>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>&nbsp;<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><strong><b><font size=3D2 face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial'>From the Meeting last week (and not noted =
above):</span></font></b></strong><font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'> =
<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>&nbsp;<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>ACTION: Send out communication to Application =
/Services TC
to participate in the Framework TC<st1:PersonName =
w:st=3D"on">'</st1:PersonName>s
next meeting - Darrel/Sarah<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>ACTION: Coordinate with Robin to obtain shortened =
version of
ITIL presentation and schedule another training session for those unable =
to
participate&nbsp;4/27/05 - Sarah<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>&nbsp;<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Use Cases: <o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Develop technical use cases based off of type of user
(Government, <st1:City w:st=3D"on"><st1:place =
w:st=3D"on">Enterprise</st1:place></st1:City>,
etc) <o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Create a use case with urgent problem associated with =
a
deadline (example: Sales)<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Develop higher level use case using ITIL topics would
include: <o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>-DCML/ITIL Run Book<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>-Identify desired state and how it would be mapped =
versus
current state of environment<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>-Determine how exceptions will be processed =
<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>-Determine how change orders will be =
processed<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>-K5<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>&nbsp;<o:p></o:p></span></font></p>

</div>

<div>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>&nbsp;<o:p></o:p></span></font></p>

</div>

<blockquote =
style=3D'margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>&nbsp;<o:p></o:p></span></font></p>

</blockquote>

</div>

</body>

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