definition of SLA

[Ken Laskey <klaskey@mitre.org>]

This will probably need to be tackled at some point and I have the question biting me now.� Is there an accepted definition of a service level agreement?� How would we define it?� For what purposes is it used?� When should someone care?

Answer these and I have more questions?

Ken

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Ken Laskey

MITRE Corporation, M/S H305�� ��phone:��703-983-7934

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