tgf — archive

[Andrew Hopkirk <david.webber@oracle.com>]

Hi reporting a pot hole in a street or a malfunctioning / bad traffic signal issue ... Check out http://barnet.fixmystreet.com/ Perhaps 'the times they are a changing', Andy Andy On 24 Jun 2012, at 18:00, David Webber < david.webber@oracle.com > wrote: This appears to have strong political overtones. But its completely missing the point - its not just major life events - its the day to day routine - across the board delivery of services to citizens. For example - reporting a pot hole in a street or a malfunctioning / bad traffic signal issue, and receiving feedback on outcomes, scheduled remediation, next steps and so on. Just try this for your own local town and street. Hours of web page trawling finding contacts, emails, telephone calls, and then a black hole. Months pass, and then you notice road crews fixing a street two over from your problem but they have no clue about the report you filed. Go figure. But you can go into Google maps and see where your nearest coffee shop is - but not what road maintenance is planned or issues have been reported - or how many people have complained about poor signal placement or operation. Now why do you supposed that is? Couldn't be that the road service department is guaranteed some work and revenue but the local coffee shop has to hustle for its customers... As Ross notes - wait ten years - then trot out the old ideas as new again.