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   Considering Users (Was: Managing Innovation)

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Hi Daniel,

Thank you for the response which amply illustrates the failure to listen that, I suspect, lies behind the failure of attention to user concerns that I expressed in my earlier post.

More inline below.

In a message dated 01/10/2003 09:52:20 GMT Daylight Time, veillard@redhat.com writes:

I don't know why you think what you think about open source lack
of user consideration.

Perhaps, then, you could have asked me to clarify my point, rather than jumping to (incorrect) conclusions about what lay behind my comments?

This seems not true *at all* to me. Maybe

you just didn't had luck, or just want feature A and some people
told you no and you are just pissed.

No. I was making a general point. I wasn't expressing frustration, so far as I am aware, with any individual issue or product.

But your cold rant on XML-Dev
has 0 chances to change any of this.

Unfortunately, that outcome may be true.

If you want an open-source

project to take your perspective in consideration, post to the
list of that project with concrete proposals, anything else is
just useless. And the fact that your viewpoint doesn't
triumph doesn't mean either that the given project is ignoring
software users prespective, it means it's ignoring *your*
prespective, and sometime ignoring the perspective of some totally
off-track technical person trying to teach you how to design
APIs or user interfaces is the best thing an open-source project
can do to protects its users.
So take your frustration where it belongs,

Here we see exemplified the failure to listen leading to irrelevant and inappropriate response.

Which is an approach ... "chosen deafness" if you like ... which lies behind the points I made in my earlier post.

As you said earlier in your reply, you don't see "at all" that there is a problem. Therefore there is ... for your purposes ... "no problem". So, if you apply that same approach to user concerns, we have the situation about which I was expressing concern earlier.

Microsoft must just love that approach - as I said earlier the disregard of user concerns by others makes their life so very much easier.

i.e. to the projects

in question and stop your ranting about it here in a totally vague
way, it's not useful, and doesn't make you look any greater.

It wasn't written to make me "look any greater". It was written to express what I view as a fundamental problem relating to open-source software.

I would suggest that careful scrutiny of those issues is fully warranted.

Andrew Watt

you're really concerned about the way an open-source project does
things, and want a better alternative, fork it off, make it your
way and try to see if there are followers, you might be sucessful
or not, at least you would put your acts in synch with what you say
and act accordingly to the principles upon which open-source software


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