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Details are still emerging about a case in
India involving MphasiS employees siphoning funds from Citibank
customer accounts. Mphasis has been
providing business process outsourcing to a customer list that includes FedEx,
J.P. Morgan Chase & Co and Citicorp. Some news reports talk about a call
center, but according to a
2001 eWEEK article, Mphasis
provides "integration and
middleware" to complement legacy systems.
Citibank has adopted XML vocabularies for
finance (e.g., OFX) and deployed web services for private, corporate and
institutional use. Citibank offers online self-service banking. CitiConnect
is an electronic payment processing system that exchanges XML messages. CitiFile
Services uses the internet for "secure file transfers without a host-to-host connection".
As of yesterday, 19 people had been
arrested but police have suggested there could be a larger fraud involving more
people. Some of those arrested used
cyber cafes to transfer funds because they were monitored at work. News reports
say some the rogue employees obtained PIN numbers and
passwords.
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