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RE: experts

> However if you want to make something good and accessible to 
> non-experts, to busy people who primarily do other things,
> imho you have to listen to those people. 

I don't think anyone debates that point... we've all learned
our lessons.

I think the point is that many of the "experts" are also
"users". Again, my contention is that a real expert is one
that knows enough to know what works and what doesn't. A
clever expert might even rope in a few users for sanity
checking purposes ;-)